Last Updated: [07/09/2023]
Thank you for choosing Bigfatbambini for your paper goods and merchandise needs. We are committed to offering you top-quality products and a seamless shopping experience. However, we understand that there may be instances where you need to return an item. Please review our returns policy below for guidance on initiating a return.
1. Eligibility for Returns
- We accept returns on most paper goods and merchandise within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Eligible Items for Returns
- The following items are not eligible for returns: Stickers
3. Initiating a Return
- To initiate a return please email us on email@example.com
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will make other arrangements that will be discussed via email. (firstname.lastname@example.org)
5. Refund or Exchange
- Upon receiving your returned item and inspecting it, we will proceed with your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
- If you are requesting an exchange, please specify the replacement item you desire, and we will do our best to accommodate your request.
- Refunds typically take 7 working days to process once item is received and may vary depending on your payment method.
6. Damaged or Defective Items
- In the event you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
7. Restocking Fees
- Please note that in certain cases, a restocking fee may apply for returns that do not meet our eligibility criteria. We will notify you of any applicable fees when processing your return.
8. Contact Us
- For any questions or further assistance regarding returns, please reach out to our customer support team through our email email@example.com.
9. Changes to this Returns Policy
- Bigfatbambini reserves the right to update or modify this returns policy at any time. Any revisions will be posted on our website, with the date of the latest revision indicated at the top of this policy.
We appreciate your patronage and trust in Bigfatbambini. Our aim is to make the returns process as straightforward as possible to ensure your satisfaction with your shopping experience for paper goods and merchandise.