1. What is Bigfatbambini?

Bigfatbambini is an online store dedicated to providing high-quality paper goods and merchandise to customers worldwide.

2. How can I place an order?

Ordering from Bigfatbambini is easy! Simply browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and your order will be on its way.

3. What payment methods do you accept?

We accept several secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal. Rest assured that your payment information is handled securely.

4. Do you ship internationally?

Yes, we ship our products internationally to many countries. During the checkout process, you can select your country, and the shipping options and costs will be displayed for your convenience.

5. How much does shipping cost?

Shipping costs vary based on the destination, shipping method, and the weight/size of your order. You can calculate the exact shipping cost during checkout before finalising your purchase.

6. What is the estimated delivery time for my order?

Delivery times depend on your location and the shipping method you choose. Typically, orders are processed within 2-4 working days, and delivery can take anywhere from 2-5 days for UK shipping to 7-14 days for international orders (outside UK).

7. Can I track my order?

Tracked shipping is only available if the tracked shipping option is available on checkout. If not, the order will be sent out on standard delivery, which is untracked.

8. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason and it is in sellable condition, please refer to our Return Policy page for detailed instructions on how to initiate a return or exchange.

9. My order hasn't arrived, what do I do?

Once your order has been handed over to the shipping provider, it falls outside our realm of responsibility. However, if you reach out to us within 2 months of placing your order, we will make every effort to accommodate any amendments. We appreciate your understanding.

10. How do I contact customer support?

If you have any questions, concerns, or need assistance, please contact us on bigfatbambini@gmail.com and we'll be happy to help with any support.

11. Do you offer discounts or promotions?

Yes, we occasionally offer special discounts and promotions. To stay updated on our latest offers, subscribe to our newsletter or follow us on Instagram and Tiktok for announcements and exclusive deals.

12. How can I stay informed about new arrivals and updates?

To stay informed about our latest product releases, promotions, and company updates, subscribe to our newsletter or follow us on Instagram and Tiktok. You can also check our website regularly for new arrivals.

13. Do you offer wholesale?

Yes! We are always on the look out for new potential stockists. Please refer to the Wholesale page for further information.